Shipping & Delivery
How long to ship my order?
I've ordered from multiple suppliers. When will my order come?
Custom order vanities with Marquis
Marquis Vanities are custom made to order items, which takes seven to eight weeks in manufacturing. Please allow for the specified seven to eights weeks plus our addition delivery lead time based on your location.
What happens if I miss my delivery?
If failed delivery attempts occur, additional fees will be passed onto the purchaser for a re-delivery.
You may request an authority to leave your goods unattended, however please note it will be your responsibility if the product is damaged, lost or stolen after delivery is confirmed by our couriers.
All our products offer exceptional warrantys. Please check the individual product page to see what warranty each product offers.
If you have any questions,please email us at firstname.lastname@example.org
My order was damaged or faulty
Your satisfaction is our priority! If you've ordered an item that damaged or faulty, please email email@example.com.
We encourage you to inspect all orders within 24 hours of recieving them, even if your renovation is not yet underway. We cannot accept damage claims after this 24 hour period as we cannot determine when or how the damage occurred.
We require photographic evidence of the damages are required within 24 hours of recieving an order.
We also do not accept damages that occur as a result of product installation.
Change of mind
We appreciate that sometimes things just aren't the right fit.
If order is still boxed and not open in the condition you received them, you may return them within 30 days for a full refund.
Please note that this excludes the original shipping cost and return shipping costs. The return shipping costs are detailed in the question below.
What can't be returned?
Vanities - Vanity units are made to order, so once your order is confirmed these cannot be returned or refunded.
Tiles - Plumber Supplies does not accept returned tiles as we cannot guarantee the tiles are not damaged.
Goods with damaged or missing packaging - We cannot accept products with missing or significantly damaged packaging. We cannot accept any products which have also been attempted to have been installed.
Commercial quantities or project orders - Often due to the scale of these orde,s, often requiring custom orders, we cannot accept returns on commercial quantity orders.
What return shipping fees will I incur?
Tapware, showers, accessories and small items - A return fee of $25 or the delivery amount, if greater than this, will apply.
Toilets, basins, kitchen and laundry sinks and large items - A return fee of $50 or the delivery amount, if greater than this, will apply. Due to the risk of damage, they must be in original packaging including delivery skid or pallet.
Baths - A return fee of $150 or the delivery amount, if greater than this, will apply. Due to the size and risk of damage, bath must it is in the original packaging, skid and wrapping.