Orders are shipped within 2 to 4 business days Ex Warehouse. If you would like a more accurate time frame, please reach out to us.
We reserve the right to refund any order where freight is not a viable option. This is typically applicable to rural/remote areas where our couriers cannot service. We can accomodate rural/remote orders by arranging a custom freight quote - please reach out to us to arrange a quote.
Payment Methods
Budgeting for a renovation or new build? We have a range of options to pay including buy now and pay later solutions to suit your circumstances.
We accept the following methods; Visa, MasterCard, American Express, Afterpay and PayPal.
If you are a trade customer, please ‘add to quote’ and we will be in touch with trade pricing.
Delivery Services
See our delivery information for more details on our courier services.
Items will be dispatched from our Sydney/Melbourne/Brisbane warehouse as soon as we receive your order,for delivery timeframes, please see more here.
Estimate Shipping
Please see our Return and Cancellation Policy for more details.
Visit our help centre to view our full returns policy and more!
Returns Information
You have 30 days from date of purchase to return your product. For change of mind purchases, the customer is to return the goods to 2/71 Jijaws Street, Sumner at their expense. As the item has already been shipped, the initial shipping fee paid will not be refunded.
My order was damaged or faulty
Your satisfaction is our priority! If you've ordered an item that damaged or faulty, please email sales@plumbersupplies.com.au.
We encourage you to inspect all orders within 24 hours of receiving them, even if your renovation is not yet underway. We cannot accept damage claims after this 24 hour period as we cannot determine when or how the damage occurred.
We require photographic evidence of the damages are required within 24 hours of receiving an order.
We also do not accept damages that occur as a result of product installation.
Change of mind - within 30 days of purchase
You must return the goods to 2/71 Jijaws Street, Sumner QLD 4074. A restocking fee of 20% will be incurred across all items returned.
Each brand and product has different warranty timelines and conditions. Please click here for further information or email us at sales@plumbersupplies and we will be in touch.
Description
Cut Your Hot Water Bills by Up to 70%
Upgrade your home with the iStore 270L Heat Pump, the premium hot water solution engineered for larger Australian households. By utilising advanced Air-to-Energy technology, the iStore 270L captures thermal energy from the air to heat your water, slashing your energy consumption and reducing your carbon footprint.
Perfect for families of 3–6+ people, this system is the ideal replacement for expensive electric or gas storage units. Whether you have solar power or just want to lower your grid dependency, the iStore 270L acts as a thermal battery, turning every dollar you spend on energy into reliable, steaming hot water.
Why Choose the iStore 270L?
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Massive Savings: Reduces water heating costs by up to 70% compared to conventional electric storage systems with a COP of ~4.8.
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Government Rebate Eligible: This unit is approved for Federal STCs and state-based rebates, significantly lowering your upfront costs.
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Eco-Friendly R290 Refrigerant: Uses the latest natural refrigerant technology with zero ozone depletion potential and higher efficiency.
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Smart Control: Built-in WiFi and intelligent modes (Timer, Vacation, Hybrid) let you monitor and control your system directly from your smartphone app.
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Solar Compatible: Maximise your PV system by setting the built-in timer to heat water during peak solar production hours—effectively storing your excess solar energy as hot water.
Key Features
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Whisper Quiet: Engineered for low noise (≤ 46.6dB), making it neighbour-friendly and suitable for residential areas.
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High Capacity: A massive 270L tank ensures you have plenty of hot water for high-demand times, multiple bathrooms, and guests.
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Hybrid Mode: Intelligent technology that kicks in an electric boost only when you need it most—ensuring you never run cold.
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Durability: Features a vitreous enamel lined tank and dual anodes for long-lasting protection against harsh Australian water conditions.
Technical Specifications
| Feature | Specification |
| System Capacity | 270 Litres |
| Ideal Household Size | 3 – 6+ People |
| Dimensions | 1956mm (H) x 640mm (W) |
| Weight (Empty) | 135 kg |
| Refrigerant | R290 (Natural / Eco-Friendly) |
| Efficiency (COP) | ~4.82 (at 20°C ambient) |
| Power Input | 0.85 kW (Average) |
| Noise Level | ~46.6 dB (Library Quiet) |
| Warranty | 5 Years (Cylinder, Parts & Labour) |
Frequently Asked Questions
Is the iStore 270L suitable for my family size?
The iStore 270L is optimized for medium to large families of 3 to 6+ people. Its larger tank volume and high recovery rate make it perfect for homes with multiple bathrooms or high hot water usage.
Does this heat pump work without solar panels?
Absolutely. While it is designed to pair perfectly with solar PV to maximize savings, it is highly efficient on grid power alone, using roughly one-third of the energy of a standard electric water heater.
Is it noisy?
Despite its power, the iStore 270L is incredibly quiet, operating at roughly 46.6dB. This is comparable to the hum of a quiet conversation, ensuring it won't disturb you or your neighbours.
Can I install it outdoors?
Yes, the iStore 270L is rated IP24 and is designed specifically to withstand harsh Australian outdoor weather conditions.
Australian based support
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Because time is money
