Returns & Exchanges

We want you to be happy with your purchase. Our returns policy is outlined below.

Change-of-mind returns

We accept eligible change-of-mind returns within 30 days of purchase.

To be eligible, goods must be:

• Unused and uninstalled
• In original, saleable condition
• Complete with all parts and accessories
• In their original packaging

Return postage is the customer's responsibility. Please contact us before returning an item so we can provide return instructions.

A 20% restocking fee applies to approved change-of-mind returns.

Original shipping charges are non-refundable for change-of-mind returns.

Items excluded from change-of-mind returns

The following are not eligible for change-of-mind returns:

• Made-to-order or custom products, including vanity units made specifically to order
• Products that have been installed, used, modified or damaged after delivery
• Products that are incomplete or missing parts or accessories
• Products that are no longer in saleable condition

Damaged or faulty products

Please inspect your order within 48 hours of delivery and contact us at orders@plumbersupplies.com.au if your goods arrive damaged or if you identify a fault.

Where possible, please provide photographs of the product, packaging and damage to help us assess the issue quickly.

If a product has a problem, we will assess the issue and determine the appropriate remedy. Depending on the circumstances, this may include a repair, replacement or refund.

Damage caused by incorrect installation, misuse, modification or use contrary to the manufacturer's instructions may not be covered.

Transit damage reported more than 48 hours after delivery may not be accepted as a transit damage claim, as we may be unable to lodge a claim with the carrier. Nothing in this policy excludes or limits your rights under the Australian Consumer Law.

Return costs for faulty products

Where a product is confirmed to have a manufacturing or product fault, we will arrange the appropriate return or replacement process.

For large, heavy or difficult-to-return items, please contact us before arranging transport.

Commercial and project orders

Change-of-mind returns for commercial quantities, project orders or specially sourced products may be subject to additional conditions agreed at the time of purchase.