Returns and Exchanges

Your satisfaction is our priority! If you've ordered an item that damaged or faulty, please email sales@plumbersupplies.com.au.

We encourage you to inspect all orders within 24 hours of receiving them, even if your renovation is not yet underway. We cannot accept damage claims after this 24 hour period as we cannot determine when or how the damage occurred. 

We require photographic evidence of the damages are required within 24 hours of receiving an order.  

We also do not accept damages that occur as a result of product installation. 

Vanities - Vanity units are made to order, so once your order is confirmed these cannot be returned or refunded.

Tiles - Plumber Supplies does not accept returned tiles as we cannot guarantee the tiles are not damaged.

Goods with damaged or missing packaging -  We cannot accept products with missing or significantly damaged packaging. We cannot accept any products which have also been attempted to have been installed.

 Commercial quantities or project orders - Often due to the scale of these orde,s, often requiring custom orders, we cannot accept returns on commercial quantity orders.